Privacy Policy

At Transcript Pro, we take your privacy seriously. This Privacy Policy describes how we collect, use, and handle your personal information when you use our website, APIs, and related services (collectively, the "Services").

1. Information We Collect

We only collect the information necessary to provide and improve our Services.

Account Information

When you register for an account, we collect your email address and a password. We do not require or collect your physical address, phone number, or other identifying personal details unless necessary for billing.

Billing Information

If you purchase a paid subscription, we use a third-party payment processor (Creem/Stripe). We do not store your full credit card number or payment details on our servers. We only store the billing status, subscription tier, and payment history.

Usage Data and Analytics

To measure limits and prevent abuse, we log usage events such as the number of API calls made, transcripts downloaded, and credits consumed. We may also collect anonymized analytics data (like browser type and OS) to help us improve the platform.

2. How We Use Your Information

We use the collected information for the following purposes:

• To authenticate your account and secure your data.
• To process transactions and send related billing notices.
• To monitor usage limits, enforce rate limiting, and prevent fraud.
• To provide customer support and troubleshoot technical issues.
• To send important service updates, such as changes to our API or Terms of Service.

3. Data Storage and Security

Your data is stored securely using Supabase, leveraging industry-standard encryption protocols (TLS/SSL) for data in transit and at rest. We implement strict access controls and security definers to ensure that your usage data and API keys are only accessible to you.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We share data with trusted third parties (like our payment processor and database host) solely for the purpose of operating our Services.
• Legal Compliance: We may disclose information if required by law, subpoena, or other legal processes, or to protect our rights, property, or safety.

5. Third-Party Integrations (YouTube)

Our service extracts transcripts from YouTube videos. By using our Services, you also acknowledge that YouTube/Google has its own privacy policies governing their platform. Transcript Pro operates independently and does not share your account data with YouTube.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. You can manage your account details and billing preferences from the Transcript Pro Dashboard. If you wish to permanently delete your account and all associated data, you may do so via the Settings page or by contacting support.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@tubetranscribe.com.